Sales Cloud
Business-focused CRM
I customize Salesforce CRM and automate business workflows to support sales teams and their day-to-day operations.
Software Engineering Lead · Bengaluru, India
Building Salesforce platforms that work beautifully at scale.
I lead Salesforce engineering across Experience Cloud, Apex, LWC, integrations, and release automation—turning complex requirements into fast, maintainable products.
8+Years in Salesforce
300K+Portal users supported
95.8%Faster deployments
Currently atOptum · UnitedHealth Group
About
Practical engineering.
Measurable outcomes.
I’m a Salesforce developer and engineering lead with 8+ years of experience delivering Experience Cloud products, CRM solutions, integrations, and modern release pipelines.
At Optum, I lead the move to GitHub-based Salesforce CI/CD and build portal experiences supporting more than 300,000 users. My work centers on clean component architecture, performance tuning, and reliable delivery.
My earlier experience across Viatris, Happiest Minds, and Accenture spans Veeva CRM, Azure integrations, global release operations, and Salesforce development for life sciences teams.
Career
Explore my platform experience.
From Salesforce engineering to customized Zoho solutions. Choose a platform to explore my experience and capabilities.
Service Cloud
Smarter service automation
I work on service automation, including Agentforce, to help teams streamline customer support processes.
Experience Cloud
Portals built for scale
I build responsive portal experiences with reusable LWC and Aura components, supporting more than 300,000 users.
Marketing Cloud
Journeys that reach people
I customize journeys and templates for mass outreach, shaping marketing communications around business needs.
Current chapter Optum · UnitedHealth Group
Making large Salesforce systems easier to ship and use.
Nov 2025 – Present
I lead the engineering work behind healthcare portal experiences, balancing a very large user base with the everyday reality of helping teams release safely and quickly.
1 day → 1 hourSalesforce deployment time after moving delivery to a GitHub-based CI/CD workflow.
What I am working on
- Experience Cloud interfaces supporting more than 300,000 users.
- Reusable LWC and Aura communication patterns that teams can extend confidently.
- Faster data-heavy screens through pagination and result optimization.
Working toolkit
Experience CloudLWCAuraGitHub ActionsCI/CD
Viatris
Connecting regulated CRM work with a more dependable delivery process.
Dec 2022 – Nov 2025
This chapter moved me from building individual Salesforce features to shaping how changes travelled from an idea into production across global teams.
3 regionsReporting and scheduled insights delivered for data stewards across EMEA, North America, and ANZ.
What changed
- Introduced Azure DevOps for change management and release workflows.
- Connected Azure API Management with Salesforce for cleaner data exchange.
- Delivered Apex, triggers, flows, batches, and LWCs for critical business processes.
Working toolkit
Veeva CRMAzure DevOpsAPI ManagementApexLWC
Happiest Minds
Turning support conversations into durable product improvements.
Mar 2022 – Dec 2022
Working closely with regional teams made the human side of platform work very clear: the best enhancement is the one that solves the real support problem without creating the next one.
1,000+ usersRequirements and solution design shaped around changes affecting a large, distributed user community.
What I contributed
- Supported and enhanced Viatris platforms across EMEA and the United States.
- Delivered triggers, batches, profiles, permission sets, and workflow changes.
- Worked from requirement discovery through solution design and release.
Working toolkit
Veeva CRMSalesforceApexWorkflowsAccess Control
Accenture
Building the foundation: CRM development at global scale.
Aug 2018 – Mar 2022
My first major chapter was hands-on and broad: modernizing interfaces, supporting global life-sciences teams, and learning how thoughtful platform work changes daily routines for real users.
160 territoriesTerritory-management capabilities that helped onboard more than 1,000 users.
What I built
- Aura and LWC components for a Classic-to-Lightning migration.
- Veeva CRM features for a global life-sciences organization.
- Remote-meeting functionality used at scale during the COVID lockdown.
Working toolkit
Veeva CRMAuraLWCSalesforce ClassicLightning
Zoho Experience
Connected apps.
Simpler everyday work.
I specialize in dynamic Zoho widgets, Deluge automation, and integrations with Salesforce and other third-party applications.
I build user-friendly tools across the Zoho ecosystem, including a Zoho Creator application that can import more than 100,000 records. My work connects systems, improves data accuracy, and reduces manual effort.
Dynamic widgets & tailored CRM
I build dynamic Zoho widgets and customize CRM modules, fields, and layouts around how teams work.
- Blueprint and approval processes
- Validation rules and data quality controls
Creator apps & Deluge automation
I have built a Zoho Creator application capable of importing more than 100,000 records, alongside Deluge scripts and custom business workflows.
- Custom functions and workflow automation
- Process optimization and user-friendly applications
Integrations that keep data in sync
I integrate Zoho with Salesforce and other third-party applications using REST APIs and webhooks to keep data consistent across systems.
- Zoho Books, Desk, Forms, and Flow integrations
- Data migration, cleansing, and synchronization
Insights & dependable delivery
Reports, dashboards, and analytics that make business data useful, backed by hands-on troubleshooting and support.
- Requirement analysis and solution design
- Testing, deployment, and ongoing support
My Zoho toolkit
- Dynamic widgets
- Salesforce integrations
- Zoho CRM
- Zoho Creator
- Deluge
- Zoho Books
- Zoho Desk
- Zoho Forms
- Zoho Flow
- REST APIs
- Webhooks
Expertise
What I bring to the platform
Experience Cloud
Scalable external portals built with reusable LWC and Aura patterns, optimized navigation, and responsive data experiences.
Salesforce Engineering
Apex, triggers, flows, Visualforce, batch processing, and scheduled jobs designed for maintainability and performance.
DevOps & Integrations
GitHub CI/CD, Azure DevOps, REST APIs, Azure API Management, and Salesforce CLI for dependable delivery and interoperability.
Veeva Platforms
Deep Veeva CRM and Vault experience supporting regulated life sciences workflows, users, releases, and global operations.
Selected work
Projects with real impact
Release engineering
Salesforce CI/CD Modernization
Driving the migration of Salesforce release management to a GitHub-based CI/CD workflow, cutting deployment time from one day to one hour.
GitHubCI/CDSalesforce CLI
Platform engineering
Experience Cloud Engineering
Reusable portal components with robust communication patterns, pagination, and optimized result handling for an audience of 300,000+ users.
Experience CloudLWCAura
Cloud integration
Alexa Integration with Salesforce
A custom Alexa skill using Node.js, AWS Lambda, and Salesforce APIs for secure account and order management interactions.
Node.jsAWS LambdaSalesforce API
Toolkit
Skills across the Salesforce lifecycle
From component architecture to deployment automation and enterprise integrations.
Salesforce
- Apex
- Triggers
- Flows
- LWC
- Aura
- Visualforce
- Batch Apex
- Scheduled Jobs
- Experience Cloud
DevOps & Integration
- GitHub
- CI/CD
- REST APIs
- Azure DevOps
- Azure API Management
- Salesforce CLI
Tools & Platforms
- Veeva CRM
- Veeva Vault
- AWS Lambda
- Alexa Skill Kit
Background
Education & recognition
Education
B.E.
BNM Institute of Technology
72%
12
MGM Higher Secondary School
CBSE · 83.6%
10
The Jaintpur Public School
CBSE · 9.6 CGPA
Recognition
Young Champion Award
Accenture Bengaluru recognition for Alexa integration and independently supporting the LATAM region.
Tech Innovation Award
Selected among three teams for the Accenture Bengaluru campus innovation awards.
Performer of the Month
Recognized by the client for delivery and impact.
Get in touch
Let’s build something useful.
I’m always happy to discuss Salesforce engineering, Experience Cloud, platform modernization, and thoughtful product delivery.